RETURN AND EXCHANGECANCELLATION POLICY:
TGS usually dispatches products within 12-24 working hours. Hence Cancellations will be considered only if the request is made within 12 hours of placing an order or before the product is dispatched, whichever is earlier. Once the order is dispatched, then cancellation cannot be accepted.REFUND POLICY:
TGS has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if the item is faulty or not what you had ordered. In case you are dissatisfied with the product received from TGS you may contact us with your complaints/ feedback at firstname.lastname@example.org. We shall revert back to you at the earliest.
In case the product is received in damaged condition or the wrong item is received: We have stringent measures in place to ensure that the items delivered to you are in perfect condition. However, there is always a remote possibility that the item could be damaged during transit i.e. the outer packing of the product is partially open, damaged or tampered with, or that a wrong item is delivered to you. Immediately mail details of condition of the package, signs of tampering and other details that are visible to you, to TGS before accepting the package from the courier agency and they will shortly revert back to you.
In case of any discrepancy, you may refuse to accept delivery or accept delivery only after putting suitable and sufficient remarks on the proof of delivery. Customer should also lodge a proper complaint with TGS, so that TGS could take up the matter with them to prevent such occurrences in future.
In such cases where your ordered item is damaged during transit or the wrong item is delivered to you, we will replace the item at no extra cost, provided that the request for replacement/return of item is made by you within 24 hours from the receipt of the package.
Before returning any product, always contact TGS Team at within 24 hours of receipt of such product. Our team will get in touch with you at the earliest. The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that TGS shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
After validating your return request over phone or via email, we will send you an email authorizing a return. The mail will have an attachment containing the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 7 days (in case of Domestic Clients) or 15 days (in case of international clients) of our sending the authorizing email.
In case any product is returned without such confirmation, TGS does not guarantee any credit or replacement of the product. Kindly retain all packaging materials and the product until receipt of instructions from TGS regarding the same.
Post- receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is not found eligible for refund, we will courier the same back to you. In either scenario, the issue of return will be closed within 10 days of our receiving of the return package from you.
1. If the payment was made in cash then the refund will be made in the form of Store credits/TGS Wallet.
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Note : Only in the above case, shipping amount of Rs.100 would be given to the domestic customer for re-shipping the product to us. For customer orders outside of India, all shipping costs of returning the defective products back to us in India, over and above such amount paid towards shipping charges while receiving the same from India are to be borne by the customer entirely.
Refunds in case of dissatisfaction from the product are made as follows:
When a refund is to be made due to dissatisfaction at the customer’s end, then the amount is refunded in the form of store credits. In case of any complaints, email TGS at , within 24 hours of receiving the product.PLEASE NOTE:
TGS will make refund cheques only in the registered name of the customer. Notwithstanding the above, TGS is under no obligation to accept any returns or provide any replacements or exchange or give store credit. TGS shall have the sole discretion to assess each case on its own, separately.PARTIAL REFUNDS:
In case of multiple products being ordered, if for any reason whatsoever, TGS is unable to deliver certain products, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, TGS shall agree to refund amount as against such non-deliverable products.DISCLAIMER:
The details of the products or product specifications (weight, colour, handwork details, size, etc.) as shown on the website of TGS are only approximate and may differ from the actual product due to a variety of reasons beyond our control.
TGS firmly believes that all the customers who order online are aware that the colours seen on the monitor can be slightly different as compared to the colour of the actual product due to variation of colour settings and capabilities of computer monitors, or other computer related differences/limitations of the computer system.